Guest Relations Manager Chalkidiki

SWOT Hospitality is looking to recruit

Guest Relations Supervisor

for a new project in Chalkidiki

About the role:

-To be an ambassador for the hotel while acknowledging guest compliments and complaints dealing with issues by investigating and resolving the challenge to a satisfactory level ensuring the guests needs are met but also to act in the hotels best interest at all times in a realistic time span.
-Continuously adapt the levels of service delivery, meet the guests needs, analysing guest satisfaction ratings using tracking reports and acting upon the results.
-Build and maintain effective relationships with the guest and local community in order to optimize business opportunities for the hotel.
-Anticipate the needs of our guests; be forthcoming with help and assistance to offer quality customer service
-Show commitment to guests when dealing with their concerns or challenges offering feedback and a satisfactory resolution.
-Liaise with all departments to communicate any issues within the hotel either operational or guest related which may impact the business.
-Assist with welcome experience – rooming process/meet and greet, guest interaction – work with lobby hosts and luggage porters to maintain guest experience.
-Able to evaluate and select among alternative courses of action quickly and accurately.

Requirements

-Track record of experience in the luxury end of the market
-Area hotel experience and / or knowledge is highly desirable.
-The ability to improve and maintain high service standards.
-A self-motivated, driven, results orientated, and proactive attitude is required.
-Great communicator and a genuine people person
-Have a sincere love for hospitality and passion for high-end service delivery, guest focused individual.
-Hands-on approach to all aspects of the role.

Benefits

-Dynamic, Friendly and Supportive working environment
-Opportunities for career development within the company
-Competitive salary
-Work with the best professionals in tourism industry

Please send your CV at hr@swot.gr